Appointments

Making Appointments

Book on the Day appointment can be made every day and are a mixture of Face to Face and telephone calls our phones open at 8am. Please note this is a very busy time of day and our reception staff answer the telephones as quickly as they can. We have a number of different clinicians providing appointments and therefore the receptionist will request brief details of your illness to ensure you are allocated to the most appropriate clinician.

As a patient you have the right to express a preference for a particular clinician. However, there may be occasions where the clinician is unavailable or not best suited to deal with your needs.

We also offer pre-bookable appointments that run 6 weeks ahead with each clinician so if this is more suitable for you please ask the admin team when you ring.

Choose Pharmacy. Your community Pharmacist can provide free confidential NHS advice and treatment without you having to make an appointment to see the GP. It covers many of the minor ailments free of charge, please ring your local pharmacy for advice.

NHS 111 - 111 is the free NHS non-emergency number. You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

·       You need medical help fast but it’s not a 999 emergency

·       You think you need to go to A&E or need another urgent NHS care service

·       You don’t know who to call or you don’t have a GP to call

·       You need health information or reassurance about what to do next

Cancelling Appointments.  It is your responsibility to ensure your appointments are kept but if for any reason this is not possible please ensure you cancel any appointments that are no longer required. Please ensure you give us as much notice as you can so the appointment can be used by someone else who needs it. Hundreds of appointments are wasted each month with doctors and nurses which could have otherwise be used.

Home Visits. If you are housebound, please telephone the surgery before 10.30am to request a home visit. The final decision as to whether a home visit is appropriate is made by the doctor.